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Account Overview Account Management

Account Management

How do I find my account settings and billing information and manage my workspace?

On the Rive website, in the upper right is a button that says "Get Started."

Click the "Get Started" button to launch the Rive web application. Note: If you aren't logged in, it will prompt you to log in.

Your name and the word "drafts" are at the top of the page. Click on the drop-down arrow, then click on Manage Account. This opens your account information in a new tab.

On the new page, you are viewing your account information.

There are four tabs across the top.

Account: This is the default tab that is selected. This section shows:

  • The email address associated with your account

  • Username

  • Display Name

  • Location

  • Bio

  • Website

To change your email address and profile information, click "Edit Profile" on the right. Type in the new information you wish to update and click "Save changes" at the bottom.

To change your password, click on "Change Password" and type in the new password. Then click on " Save Password" to save the change.

Profile:

This section shows your name, username, location, website, and bio. Only your name and username are required. To change your email address and profile information, click the Account link in the above tab. Then, click on "Edit Profile" on the right. Type in the new information you wish to update and click "Save changes" at the bottom.

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Notifications: This is where any notifications you have will appear.

This tab shows you any share links you have generated. You can see the file you shared, the date when the share link was created, if the share link is active, and the link to the file. By toggling the Active button off, the link becomes inactive. You can also copy the link and share it as long as it's active.

Your Plans:

The left side of the page shows a list of your plans. You can have multiple plans and be a member and/or owner of multiple workspaces.

Each workspace has a name, and under the name is the status of the workspace.

  • Active: The workspace is active and paid.

  • Active (ends on a specific date): This workspace is set to cancel at the end of the billing cycle.

  • Suspended: The workspace is canceled.

  • Failed Payment: The payment failed, and the workspace is canceled.

To manage the workspace, click "Manage Workspace" to the right.

The workspace name is at the top. You can upload an avatar for the workspace. "Upload Avatar" opens a window where you can select a file on your computer to use as your avatar.

Plan:

This tells you the name of the plan the workspace is on and the status of the workspace.

  • To change the plan, click on "Change Plan".

  • You can select a new plan and the payment cycle you would prefer.

  • To cancel the plan, click on "Cancel Plan".

  • You will be directed to a Stripe page. From there, you click on the "Cancel plan" button.

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Profile: This shows the information about the workspace. You can update this by clicking "Edit Profile".

Manage Billing: This link takes you to a Stripe page. You can update your billing information, change your payment method, and add a VAT number if necessary.

Members: If you are part of a paid workspace, you can view your workspace members here. You will see who the workspace owner (yourself) is, and any other workspace members will be listed. Clicking on "Invite Members" will allow you to type in an email address. Once you hit enter, the email address is shown below, and you can click on the box to make that person an admin. You will be given information on what adding that person will cost and your next billing. They are not invited to the workspace until you click the "Confirm & Pay" button. Once you confirm the change, an invite to the workspace will be emailed out, and you will be charged for adding the new person to your workspace.

Billing History: Your billing history is available on the Stripe page. You can access this by clicking on "Manage Billing." The Stripe page will open. If you aren't logged in, you must enter the email address associated with your Rive account. Stripe will email you a login link. Check your spam folder if the email hasn't arrived within a couple of minutes. At the bottom, you can download your previous invoices.