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R
9mo ago

Paid features

Hi and thank you for your amazing work!

Currently I have two Workspaces - one on the Free plan and one on the Studio (Legacy) plan.

  1. I am able to create share links of my files located in "Personal Files" and "Put Back" files from the trash on my free plan workspace. Is it only because I also have a paid workspace?

  2. What exactly does the word "Legacy" mean next to "Personal Files" on my free workspace? My paid workspace (which is on a legacy plan) doesn't have a "Legacy" label.

  3. Will I lose anything from my free plan workspace if I cancel my subscription to another workspace?

4 replies
R
9mo ago

Hi ! To answer your questions:

1. Yes. Your Legacy plan is a paid account with a billing plan we no longer offer.

  1. Legacy is because you have a billing plan we no longer offer.

  2. If you cancel your paid workspace, you will lose the paid features but not the files. This link shows the different features with paid and free plans: https://rive.app/pricing

R
9mo ago

Hello Tonia!

So my free workspace is also "Legacy" and it will reset to the current free plan you are offering if I cancel the subscription to another workplace? Because in my workspaces options I see that my free workspace is just "Free" and doesn't have any legacy labels.

Will I lose ability to create share links of files in "Personal Files" folder in my free workplace if I cancel my subscription to another workplace? Will canceling my paid workspace subscription in any way affect the features I currently have available on my free plan?

Can you give me a link where I can compare my current paid plan with all its valid features and these three plans you are now offering?

9mo ago
[deleted]
R
9mo ago

Could you please clarify the above questions?

R
9mo ago

Hello ! I have not been able to get answers to my questions about my subscription for over a week now. I am cancelling my subscription because I don't understand how your system works with outdated plans, so I don't understand what I am paying for. I would be happy if you could answer my last questions so that others can understand how your system works. Here are they:

  1. So my free workspace is also "Legacy" and it will reset to the current free plan you are offering if I cancel the subscription to another workplace? Because in my workspaces options I see that my free workspace is just "Free" and doesn't have any legacy labels.

  2. Will I lose ability to create share links of files in "Personal Files" folder in my free workplace if I cancel my subscription to another workplace? Will canceling my paid workspace subscription in any way affect the features I currently have available on my free plan?

  3. Can you give me a link where I can compare my current paid plan with all its valid features and these three plans you are now offering?