The desktop app for Windows does not start

The same thing happens to me with my Windows 11 Pro version 23h, build 22631.3880

Hi We aren't able to reproduce this on the same versions of the OS on Windows 10 or 11, so troubleshooting this is challenging. But here's something you might try if you feel comfortable doing so:

1) Launch the Windows "Add or remove programs" console and use that to remove/uninstall the Rive app.

2) Launch Powershell and choose "run as administrator"

3) In Powershell, type get-appxpackage -allusers -name riveeditor | select name, packagefullname and hit Return.

4) That command should list all of the installed versions of the Rive application. If there are any instances still listed after running Step 1, this may be a problem.

5) If there are any instances of the Rive app still listed, you can attempt to remove them by typing Remove-AppxPackage -package fullPackageName where fullPackageName should be something like com.flutter.riveeditor_1.8.1704.1691_x64__g2vzrvmhnrrvc (from Step 3).

6) If Step 5 succeeds, install the latest Rive app from https://rive.app/downloads, and see if the problem was resolved.

If Step 5 shows an error in Powershell, it's likely that you do not have the necessary admin access to C:/Program Files/WindowsApps which is a protected folder that Windows manages. Explaining how to grant admin access to your Windows user is beyond the scope of this suggestion.

Also, unrelated to the previous suggestion, double-check that your system clock is set to the correct time by opening Date & Time on your computer, making sure that "Set time automatically" is toggles on, and then click the "Sync now" button to make sure the computer is synced to the time server.

None of the suggestions worked for me. I gave my user full permission to the WindowsApps folder, deleted everything related to Rive App, reinstalled it, and once again, it doesn't work.

Any other suggestions?

Hi,
Try this one:
1. Right click on rive_editor.msix file and select Properties
2. Check the box Unblock (at the bottom of the window)
3. Click Properties, then click Digital Signatures
4. Select Signature
5. Click Details > View certificate > Install certificate

I did these step and reinstall the app and still the app does not start