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V
1y ago

Runtime freezing animation on start playing audio

I have an animation with sounds, but it freezes before the sound plays. It seems to need some time to initialize or load. Initially, this issue occurred with the first sound, but now the second sound also causes the animation to freeze.

The same animation without audio doesn't freeze.

The sound was added in the Rive app and is triggered from the timeline.

The animation even freezes in the Rive app when running for the first time.

I'm using mp3 audio, but wav has the same issue.

How to fix that?

6 replies
V
(edited) 1y ago

Hi ,

Thanks for reporting this. I'll share it with our developers to see if there's a solution. In the meantime, can you change the export options to "Embedded"? It has fixed the audio issues for me a few times.

1y ago

Hi can you share more information with us:
- The .rev file
- Which runtime you're using, and which version of the runtime
- What devices/platforms are causing the issue (both editor and runtime)

If any of this is sensitive to share you can create a support ticket and reference this issue and provide the information: https://rive.atlassian.net/servicedesk/customer/portals

V
1y ago

Thank you and !

Here is a simple example. I just opened the Rive app and play timeline. You can see how the first play freezing before punch.

1y ago

Thanks for the report I can verify it my side. We'll look into the issue.

V
1y ago

Hey guys, just wondering, is there any progress on this track?

1y ago

Hi Vitalii, no update yet, sorry. The engineering team is quite busy and we will get to this.