13d ago

Team Project becomes visually out of sync

I'm working on a project with a teammate. For some reason, I was unable to see the assets on my computer, but he was able to see the assets on his. I had not made any changes on my end, he did all the design and animation. All of the assets show the 'eye icon' as open for both of us.

Fix: I was able to fix the issue by closing and opening the 'eye icon' for all of the top level groups in the project. Now everything is in sync.

I'm using the up to date Rive client on Mac, version 0.8.1268.

My teammate is using the web client.

Unfortunately, I have no idea how to reproduce this, but I thought you all should know.

5 replies
C
C
13d ago

Hi To clarify, are you both working on the file in the same Rive folder (i.e., you're both in the same team and both looking at the same file)? Or did one of you work on the file in one account and then move that file into a different account (for example, by exporting a .riv or .rev from one account and importing that into the other account)?

12d ago

We are both on the same team looking at the same file, and neither of us moved the file at all.

C
7d ago

Hi Apologies for the delay. Do you recall if you had restored the file from the Revision History before this happened? We do have an issue with the Show/Hide toggle not reverting to the state it was set to in a previous revision. Manually toggling Show/Hide on<>off is the immediate "fix".

5d ago

Hmm, my teammate may have restored from Revision History. I'll check with him..

5d ago

Neither of us recall using the Revision History feature, but that doesn't mean we didn't...