R
1m ago

Problem loading file; may be corrupt!

We see an Error with a .riv file that we have implemented a few months back. Today we saw the following error:
data: Problem loading file; may be corrupt!,
src: ./assets/friend-streak-icon.738a0980.riv

The package version @rive-app/canvas is 2.16.0. On the version 2.15.6 the error does not appear.
This is happening on the following devices: android, IOS, Mac, mostly on Chrome, but on Firefox aswell.

Do you need any more information that would help you to identify the issue?

friend-streak-icon.riv
6 KB
1 reply
1m ago

Hi Use this link to report the problem and add the .rev file https://rive.atlassian.net/servicedesk/customer/portals