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m
11mo ago

Application crash loop

Hello, I am a beginner who is learning Rive using the free plan.

I was trying out various functions, but when I pressed the add button (+) for a music asset provided by Rive within an event, the application entered a music file loading loop and crashed.

Even after restarting Rive and relaunching the project file, it tries to read the music file again and crashes.

I think the app is forced to shut down because it keeps trying to run features that are only available on the Pro plan.Is there a way to get out of the application crash loop?

4 replies
C
m
C
11mo ago

Hi. There are currently no differences between the web app and the desktop app with regard to feature support. This issue is due to an older bit of code in the Windows app that is no longer compatible with audio files. We have a fix going through QA now, and expect to release an updated Windows app soon. In the meantime, please use the web app on Windows if your file contains audio assets.

m
11mo ago

Thank you for your reply. I look forward to the next Rive update !

C
11mo ago

We released an update yesterday that addressed the issue with the Windows desktop app quitting when a file contained audio assets. Please update to 0.8.1440 and let us know if you are still seeing issues with the app quitting.

m
11mo ago

I opened a file that was causing a crash loop in the desktop Rive app, but now it opens normally without crashing.

Thank you for your early bug fix.